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Hiring: FT Customer Service Rep – Minot

The Minot location is looking to fill a full time position within their customer service team.

If interested in applying email your resume to lhiatt@ucbnd.com 

Customer Service Responsibilities

  • Assist customers with all transactions in a courteous, timely, efficient manner.
  • Balances cash drawer daily and maintains appropriate cash limits.
  • Perform all other daily teller activities (proofing, sorting, credit transactions, etc) accurately within time constraints
  • Answer telephone system in a polite, efficient manner
  • Act in a self-motivated manner to work ahead and help out to ensure that all department work is completed.
  • Work to develop a working relationship with customers and learn to recognize and identify customer by name.
  • Proactively assist customers with all inquiries in a friendly, helpful, an professional manner, including resolving customer complaints and answering questions about products and services.
  • Establish and maintain customer relationships by assisting customers with new  accounts; suggest other products/services to benefit the customer.
  • Follow through on referral and/or cross-servicing opportunities as they arise through observation and listening.
  • Work within and foster a team environment to achieve cross-servicing goals.
  • Accurately complete all attendant paperwork pertaining to the opening of new accounts.
  • Inform all new account customers of our strict customer confidentiality policy.
  • Maintain working knowledge of the computer system/programs to understand how functions impact our customers.
  • Ability and initiative to learn new programs quickly.

 

 

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